FAQ’s & Contact

You can check online.

Yes, you can add packet mailing after you register up to 2 weeks prior to race day. To add packet mailing after you have registered:

1. Login to your Enmotive account
2. Once logged in, click Registrations on the black toolbar on the left
3. Click the three dots in the upper right corner of your registration and select ‘View Registration’
4. Scroll down and select Packet Mailing and add to your registration

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).

Yes. You may switch from one race to another as long as the race that you’re switching to isn’t already sold out.

1. To do so, simply log into your account (you may need to reset your password first).
2. Once logged in, click Registrations on the black toolbar on the left.
3. Click the three dots in the upper right corner of your registration and select ‘View Registration’
4. Click edit next to category and make your selection. You will not be refunded if going down in distances and you will be charged the difference if going up.

Yes, you can change your size after you register. To change sizes:

1. To do so, simply log into your account (you may need to reset your password first).
2. Once logged in, click Registrations on the black toolbar on the left.
3. Click the three dots in the upper right corner of your registration and select ‘View Registration’
4. Click edit next to products and make your selection.

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, in which case refunds will be given in accordance with the below. A date or venue change is not a cancellation.

To Transfer Your Registration to Another Runner:

1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
3. Enter the new runner’s email address to begin the transfer process.
4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
6. The new runner will complete the registration process and will be asked to pay the full registration fee + $10 transfer fee. The original runner will be refunded the full registration amount back to the original payment in 3-5 business days. The refund will not contain any donations or products purchased.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

The race info packet will be emailed to all participants in the week leading up to the event.

To ensure that all roads can be re-opened to the public, all 5K and 10K participants must be through the finish line on windward Avenue by 9:50 AM. The course time limit for the 10K is 1 hour and 50 minutes.

The use of wheeled devices by participants is limited to approved AWD wheelchair, handcycle and duo team participants only. Strollers, skateboards, rollerblades, unauthorized bicycles or any other wheeled devices are not permitted.

To ensure the safety of all participants, athletes requiring additional support (wheelchair, handcycle, crutches or guide) must adhere to the Ventures Endurance Athletes With Disabilities Event Rules found here and receive written approval from the Race Director, no less than 21 days in advance of the event.

For the safety of the child and those around, we ask that you do not carry any children or babies while on course. All participants on course must be registered with a bib following the age limits that are assigned to each category.

Walking is allowed so that all 5K and 10K participants finish by 9:50am. Walkers are encouraged to start at the back of the corral.

No, we do not allow dogs on course for the safety of our runners.

Awards for top 3 female and top 3 male will be awarded for each distance. We will not be awarding age group at this time.

Runners must be at least 8 years of age or older to run the 5K, and 10 years of age or older to run the 10K.

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact [email protected]. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing [email protected].

Ventures Endurance Athletes with Disabilities Event Rules.

Contact our team at [email protected]!

Anywhere, anytime—this is your race! Whether you prefer sidewalks, trails, treadmills, or a stroll with your dog Sprinkles and a stroller in tow, you can complete your virtual run wherever and whenever works best for you between TBD.

Once you’ve finished, log your results online to:

🏅 Download your Finisher’s Certificate

📊 See how you stack up on the leaderboard

📸 Share your race-day photos with fellow participants

Just be sure to complete and log your run by December 30th to receive your certificate!

The Virtual Christmas Run includes a festive swag item and the merriest finishers medal, plus a virtual bib!

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

Click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

Packets will begin to ship 1-2 weeks after the event.

No. Your medal will be mailed to you with your packet after you register. This way, you’ll have it ready for you the moment you finish your run.

The Virtual Christmas Run is currently available only for addresses within the United States, including Alaska and Hawaii.

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.