
Race FAQ’s & Contact
Be sure to read the entire Race Details page in addition to this FAQ to make sure you have all the necessary info about Santa Monica-Venice Christmas Run!

Live Event FAQs
Where can I check to see if I'm registered?
Can I add packet mailing after I register?
- Login to your Enmotive account
- Once logged in, click Registrations on the black toolbar on the left
- Click the three dots in the upper right corner of your registration and select ‘View Registration’
- Scroll down and select Packet Mailing and add to your registration
Can I switch distances?
- To do so, simply log into your account (you may need to reset your password first).
- Once logged in, click Registrations on the black toolbar on the left.
- Click the three dots in the upper right corner of your registration and select ‘View Registration’
- Click edit next to category and make your selection. You will not be refunded if going down in distances and you will be charged the difference if going up.
Can I change my shirt size?
- To do so, simply log into your account (you may need to reset your password first).
- Once logged in, click Registrations on the black toolbar on the left.
- Click the three dots in the upper right corner of your registration and select ‘View Registration’
- Click edit next to products and make your selection.
What is your refund policy?
When will I get final information on the race?
Are there awards?
What are the AWD (athletes with disabilities) guidelines and event rules?
To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com.
Who should I email for press inquiries?
Virtual Event FAQs
Where can I run/walk?
What items are included with the Santa Monica-Venice Christmas Virtual Run?
When do I need to complete my run?
How do I track my distance and time?
How do I log my results?
When will my packet ship?
Do I need to submit results to get a medal?
Do you ship internationally?
What do I do if my goodie bag doesn’t fit? Can I swap it?
We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.
Still Have Questions?
The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!
For customer service inquiries, contact our team at info@christmasrun.com. For press inquiries, contact our team at pr@gannett.com.